SHORT VIDEOS

 

WEBINAR: PREPARING FOR DISRUPTION IN 2020 & BEYOND

Frances hosted a webinar with participants across the globe as part of the VID19 Conference. Click here to watch the recording and find out more about how can prepare yourself for disruption.

I had the opportunity to interview some of the most respected thought leaders in our industry about what's coming for the future of contact centres and how best to respond.

PODCAST: DISCUSSION ON CUSTOMER DISRUPTION

Frances had the opportunity to interview some of the most respected thought leaders in the contact centre industry about what's coming for the future of contact centres and how best to respond.

Learn my top 3 tips for getting more out of the year ahead.

quick tips for success in 2020

Learn my top 3 tips for getting more out of the year ahead.

My quick tips on setting great goals to enhance your outcomes!

SETTING GREAT GOALS

My quick tips on setting great goals to enhance your outcomes!